• Internet Sales
• Ordering, Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

 

TotalQ Pty Ltd (ABN 18 087 324 721) trading as Snap AV (B2039820W) 

Internet Sales

SnapAV strictly forbids any selling of its products on the Internet. This includes "Call for Best Price" or "Call to Order" tactics. Dealer partners are forbidden to use SnapAV's part numbers or product images on any company websites without express consent from SnapAV.  SnapAV reserves the right to terminate all dealer privileges if any dealer is found in violation of these policies.

 

Ordering, Shipping & Delivery

All dollar values expressed here are exclusive of tax.

Orders for all products can be done via SnapAV's website, over the phone, or by purchase order fax. SnapAV uses Startrack Express for all shipments. These orders may be shipped via Startrack Express Priority Courier or Startrack Express Road at SnapAV's discretion. Free shipping applies to orders being shipped to a commercial address and greater than $500 invoice value. Shipments less than $500 invoice value will be charged a flat fee of $20.  An additional $50 fee will be charged for deliveries to residential addresses. Free shipping on orders of more than $500 does not include express shipping services. Warehouse pick-ups can be arranged but must be paid for in full before any product will be released. Any merchandise returned to the warehouse must be accompanied by a Return Authorization number from a SnapAV Sales Representative in accordance with the SnapAV Return policy. Order cut off for same day shipping is 3pm AEST.

Goods damaged in transit must be signed as such by the dealer and SnapAV must be notified within 72 hours. SnapAV does not accept any damage for goods in transit after 72 hours

 

Privacy & Security

Your privacy is important to SnapAV.  This privacy statement provides information about the personal information that SnapAV collects, and the ways in which SnapAV uses that personal information.

Personal information collection

SnapAV may collect and use the following kinds of personal information:

• information about your use of this website;
• information that you provide using for the purpose of registering with the website;
• information about transactions carried out over this website;
• information that you provide for the purpose of subscribing to the website services;
• any other information that you send to SnapAV.

Using personal information

SnapAV may use your personal information to:

• administer this website;
• personalize the website for you;
• enable your access to and use of the website services;
• send to you products that you purchase;
• supply to you services that you purchase;
• send you statements and invoices;
• collect payments from you; and
• send you marketing communications.

Where SnapAV discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, SnapAV may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your privacy

SnapAV will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

SnapAV will store all the personal information you provide on its secure servers.

Information relating to electronic transactions entered into via this website will be  protected by encryption technology.

Updating this statement

SnapAV may update this privacy policy by posting a new version on this website. 

Other websites

This website may contain links to other websites. 

SnapAV is not responsible for the privacy policies or practices of any third party.

Contact SnapAV

If you have any questions about this privacy policy or SnapAV's treatment of your personal information.

Security

Ensuring the security and protection of your personal information is important to us, so our checkout process is protected by industry-standard 128-bit SSL encryption. SSL technology encodes information as it is being sent over the Internet, helping to ensure that the information transmitted remains confidential.

You can be assured your information is protected and your transaction secure when you see:

A secure symbol (for example, closed padlock or key)

https:// in the address bar, instead of http://

SSL technology requires the use of compatible browsers which allow you to communicate with our website in a protected session by encrypting information that flows between you and the site. Internet Explorer browser versions prior to 3.02 and Netscape browser versions prior to 4.02 are not capable of 128-bit encryption. We recommend you use the latest browser versions available.

 

Returns & Replacements

All SnapAV products (excluding sale, demo discounted, clearance and discontinued products) can be returned within 30 days of purchase. SnapAV will reimburse the purchase price less any return shipping charges for any product that does not meet our 100% Satisfaction Guarantee."Non Defective" merchandise must be returned within 30 days of a replacement leaving SnapAV. A 25% re-stocking fee will be applied to all returns after 30 days. No merchandise returns after 90 days. All products returned must have prior notification to SnapAV and an assigned Return Authorization (RA) number must be issued by SnapAV and attached to the box. Sale, Demo discounted, Clearance and Discontinued products may be returned only in the event of a manufacturer's defect.

Returns must be sent to the address below:

SnapAV
Attn: Returns
5/4 Kilmarnock Court
Hoppers Crossing
VIC 3029
 
All returns must include the pre-assigned Return Authorization (RA) Number.

 

Payment, Pricing & Promotions

A company interested in becoming a registered dealer for SnapAV must complete the simple application and verification process either through our website or phone screen with a SnapAV Account Representative. Credit terms can be discussed with an Account Representative at the time of registration and are based on either established credit reports and/or current and future spending levels with SnapAV. All terms are net 30 days unless otherwise stated.  Accounts more than 7 days past due will be placed on hold and an overdue account fee equal to 5% of the overdue balance maybe applied at SnapAV's discretion after 21 days past due. SnapAV reserves the right to send any account more than 30 days past due to a credit collections agency for payment or seek repayment though the litigation process. These accounts will be reported to the credit ratings agency/s and may be subject to additional legal and attorney fees. SnapAV reserves the right to cancel any account that is placed on hold twice in one calendar year. SnapAV does not allow for C.O.D accounts, but does accept all major credit cards, Paypal, transfers and cheques. A fee of $35.00 will be charged for any insufficient funds cheque returned and the account will be placed on hold. SnapAV will apply a 2% interest fee per month on all payments 60 days past due.

SnapAV may offer lower prices on various items on a promotional or permanent basis. Unless otherwise noted, we do not offer price protection on past orders if these changes occur.

Where there is any discrepancy in pricing SnapAV's decision is final and reserves the right to refund any purchase price paid or reverse any invoice on a credit account. Sales are final when goods are shipped from SnapAV.

Viewing Orders and Updating Account Information

Dealers can view orders and update account information from the 'My Account' dashboard once logged in. This is the first page a dealer will see when logged in. Follow the prompts to change information as required or track the status of orders.

 

Terms of Use

Intellectual Property Rights

The material contained on this web site is protected by copyright. You may use this web site for your personal and commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on this web site, or create any other material using material on this website without the prior written consent by SnapAV.

Trade marks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining the prior written consent of SnapAV.

The web site, products, technology and processes contained in this web site may be the subject of other intellectual property rights owned by SnapAV or by third parties. No licence is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of this web site must not in any way infringe the intellectual property rights of any person.

Disclaimers and Limitation of Liability

Certain statutory warranties under consumer protection laws will be implied for the benefit of consumers. Nothing in these Terms is intended to exclude or restrict the application of such laws but SnapAV does not give any guarantee or warranties or make any representation of any kind, express or implied, with respect to use of this website outside these laws.

Subject to claims available under consumer protection laws:

• SnapAV is not liable to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including specific, indirect, consequential or economic loss) however caused and which is suffered directly or indirectly in connection with the use of this website.
• SnapAV is not liable for disruptions to this website.
• SnapAV is not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or an external site. You must take your own precautions to ensure that whatever you select for use from this website is free of viruses or anything else that may interfere with or damage the operation of your computer systems.